Category: TII Customer Care (page 1 of 2)

Travel Insured Celebrates Customer Service Week

customerservice imageTravel Insured is excited to start off the celebration of Customer Service Week which will be held from October 5 – 9, 2015! Started in 1991, Customer Service Week was created to provide a unique opportunity for service and support professionals around the world to join in a celebration of the important role that customer service plays in every organization. The Customer Service Group has sponsored Customer Service Week to raise awareness of the importance of customer service and to honor service professionals worldwide.
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An Easier Way to Manage Claims

Travel Insured recently rolled out comprehensive changes to the Claim Status pages.  These enhancements have greatly increased the level of detail available online for a customer interested in knowing more about the status of their claim. Making it easier for you!

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Medical Evacuation: What Does That Mean?

You’re on a trip, enjoying your time away when out of the blue you find yourself in distress, needing a medical evacuation. You’re scared and in a foreign territory, and your family and friends are hundreds, maybe even thousands of miles away. What are you to do?
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How to Protect Your Family Travel Plans

Traveling during the holiday season can be extremely stressful, whether it is experiencing delays as you travel across the country or even missing your connection while traveling internationally to see your loved ones. What makes this experience even worse is when you are delayed due to stubborn weather. Under our Travel Insured policies, we have benefits which can make your holiday stress into holiday joy.
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Travel Coverage for Miles and Points

Have you reached a limit on your credit card where you can finally start using mileage and points to take your dream vacation or even just a small trip? Are you afraid that something may happen that will invalidate your miles/points if you couldn’t take your trip? Well push your worries away, Travel Insured International is more than glad to put your mind at ease and offer you coverage for those miles and points.
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Trip Cancellation and Trip Interruption

Trip Cancellation and Interruption are some of the most annoying and upsetting things to have to deal with when you have planned a trip. Sometimes situations occur that you never see coming such as breaking a bone, finding yourself suddenly without a job or even a terrorist attack taking place. You can’t plan for everything, and there are times when you are forced to cancel or even interrupt the middle of your planned trip.
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Never Worry about Trip Delay Again

At the last minute, a trip you planned months ahead of time can be delayed due to some unforeseen circumstances such as inclement weather, an accident, or losing some of your most important personal belongings. Avoiding these mishaps is sometimes impossible, but that doesn’t mean you have to be stuck in an airport and miserable with no place to go and nothing to eat. Being delayed is not only stressful, but can also be expensive when you are thrown off track and often have to make arrangements you wouldn’t have otherwise had to such as meals, accommodations and alternative transportation costs. Luckily, trip delay travel coverage can save the day and provide the opportunity to be reimbursed up to a certain percentage of unexpected costs you end up paying for when your trip has been delayed.
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Filling out Travel Insurance Applications

You’ve booked your trip and now you’re looking for travel insurance to go along with your trip. Here in the customer care department, some of the many questions we receive are:  How do I go about filling out an application? And how does it work?  At Travel Insured International, we want to make the process of your purchase smooth and as simple as possible so you can spend less time worrying and more time being excited about your trip.
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Travel Insurance for Family Adventure

Your kids are free.  Period.  End of discussion right?  While I know that may have gotten your attention, I also know that price alone won’t necessarily get you hooked, and that’s ok!  While reading a recent article about family travel making up 30% of today’s traveling public, my first thought was “Great!  We offer Kids Free on a couple plans, touchdown!”  Then I got to thinking that if the trend is for more adventurous travel and different experiences then families will also be shifting their thinking about spending habits.
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No Trip Cost? No Problem!

One of the most common questions we are asked within our Customer Service Department at Travel Insured International is – How can I insure a trip when I do not have a trip cost? Most travelers think that if you do not have a trip cost then you cannot purchase travel insurance; however, our policies ensure that our clients can be covered even without a trip cost. We offer coverage for Trip Interruption, Missed Connection (on select plans), Trip Delay, Baggage and Personal Effects, Baggage Delay, Emergency Medical Expenses, Emergency Evacuation and Repatriation of Remains as well as Accidental Death and Dismemberment (on select plans).
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