This week, Travel Insured has launched a brand new Customer Help Center on the Travel Insured website! This feature was designed to serve as an all-in-one knowledge base and community designed for customers to help themselves find answers to questions, as quickly as possible.
At some of New York and New Jersey’s leading airports, including LaGuardia, Newark, and John F. Kennedy, one of the newest and most innovative improvements of customer service has been presented – a customer service rep hologram. This hologram, Ava, has been introduced to help greet and guide customers during their travel experiences. The Port Authority invested in three holograms to place in the airports and will be testing them out over a six month trial period beginning in July to see how helpful they actually are and to observe how customers feel about them. While these holograms have been utilized already in many countries across the world, this is the first time they are being introduced in the United States.